These Terms of Service (“Terms”) govern the relationship between NexLink Core LLC (“NexLink Core,” “NLC,” “we,” “us,” or “our”) and any individual or entity (“Customer,” “User,” or “you”) that accesses or uses our websites, control panels, APIs, Discord bots and applications, hosting services, dedicated machines, or any related products or services (collectively, the “Services”).
By creating an account, purchasing, accessing, or using any Service — including by adding or interacting with any Discord application or bot operated by NexLink Core — you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.
1. Eligibility
You may only use the Services if:
- You are at least 18 years old, or have verifiable consent from a parent or legal guardian;
- You are legally capable of entering into a binding contract;
- You are not prohibited from receiving services under United States law;
- Your account has not been previously suspended or terminated for violations of these Terms.
Use of our Discord applications and bots is additionally subject to the minimum age requirements in Section 20 and in Discord’s own Terms of Service.
We reserve the right to refuse service to anyone at our sole discretion.
2. Services Covered
These Terms apply to all offerings, including but not limited to:
- Game server hosting
- Discord bot hosting and SaaS-style bot services
- Discord applications and bots operated directly by NexLink Core
- VPS and cloud services
- Dedicated machines and bare-metal servers
- APIs, dashboards, automation tools, and integrations
Service-specific rules may apply and are incorporated by reference.
3. Account Responsibility & Security
You are responsible for:
- Maintaining accurate account information
- Securing all credentials, API keys, and tokens
- All activity conducted under your account
You must not share, sell, transfer, or allow unauthorized access to your account. We are not liable for losses resulting from compromised credentials.
4. Acceptable Use & Abuse
You may not use the Services to:
- Violate any applicable law or regulation (local, state, federal, or international)
- Host, distribute, or facilitate malware, exploits, phishing, pirated content, or illegal material
- Launch, participate in, or facilitate DDoS/DoS attacks or network abuse
- Circumvent system limitations, safeguards, or billing controls
- Abuse CPU, RAM, disk I/O, or bandwidth in a manner that degrades service for others
- Attempt to evade suspensions, limits, or enforcement actions
We reserve the right to investigate, suspend, throttle, restrict, or terminate any service or account immediately, with or without notice, where necessary to:
- Protect network integrity or stability
- Prevent abuse, fraud, or security risks
- Comply with legal or regulatory obligations
- Protect other customers or third parties
5. Refund Policy
5.1 Game Servers & Bot Servers
- A 72-hour refund window applies from the time of initial purchase.
- Refunds requested within this window will be honored unless abuse or misuse is detected.
- Refunds are not available after the 72-hour period.
5.2 Dedicated Machines
- All dedicated machines are non-refundable once provisioned.
- This includes setup fees, configuration fees, and partial billing periods.
5.3 Refund Exclusions
Refunds will not be granted for:
- Violations of these Terms
- Abuse-related suspensions or terminations
- Chargebacks or payment disputes
- Services that have been materially used
6. Chargebacks & Payment Disputes
You agree not to initiate chargebacks or payment disputes without first contacting support.
Any chargeback or dispute will result in immediate termination of all services, forfeiture of data, and permanent account closure. We reserve the right to recover all associated fees, damages, and administrative costs.
7. Billing & Renewals
- Services are billed on a recurring basis unless otherwise stated.
- Failure to pay invoices on time may result in suspension or termination.
- Terminated services may have all data permanently deleted without recovery.
Late Fees (Game Servers & Bot Servers Only)
Invoices for Game Server and Bot Server services that remain unpaid five (5) days after the stated due date may be subject to a one-time late fee equal to ten percent (10%) of the overdue invoice amount.
- Late fees are assessed once per invoice and do not accrue daily
- Late fees do not apply to Dedicated Machines
- Continued non-payment may result in service suspension, termination, or cancellation in accordance with these Terms
Notification emails are provided as a courtesy and are not guaranteed.
8. Data, Backups & Liability
You are solely responsible for maintaining current, off-site backups of all data.
Backups, snapshots, or recovery tools (if offered) are provided as a convenience only and are not guaranteed to:
- Exist for any specific duration
- Be complete, current, or restorable
- Successfully recover all data
We are not liable for data loss, corruption, deletion, misconfiguration, downtime, or service interruption, regardless of cause, including user actions, software issues, upstream providers, or force majeure events.
9. Suspension, Termination & Associated Accounts
We may suspend or terminate any service or account immediately, without notice, for:
- Violations of these Terms or any applicable policies
- Abuse, fraud, security risks, or prohibited activity
- Non-payment, chargebacks, or payment disputes
Associated / Linked Accounts
We reserve the right to identify and manage multiple accounts that we reasonably determine to be related through common ownership, control, payment methods, devices, networks, or behavior (“Associated Accounts”).
If one account violates these Terms, we may:
- Suspend or terminate any or all Associated Accounts
- Deny future service or re-registration
- Refuse refunds across all Associated Accounts
Creating additional accounts to evade enforcement actions is strictly prohibited.
Terminated accounts are not entitled to refunds.
10. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages.
- Our total liability shall not exceed the amount paid for the affected service during the 30 days preceding the claim.
Consumer Rights
Nothing in these Terms limits or excludes any rights or remedies you may have under applicable mandatory consumer-protection laws that cannot be limited or excluded by agreement. Where any provision of these Terms conflicts with such non-excludable rights, those rights prevail to the extent of the conflict, and the remaining provisions of these Terms continue in full force.
11. Indemnification
You agree to indemnify and hold harmless NexLink Core LLC from any claims, damages, losses, or expenses arising from your use of the Services or violation of these Terms.
12. Arbitration Agreement (Mandatory)
Any dispute arising out of or relating to these Terms or the Services shall be resolved exclusively through binding arbitration, conducted in accordance with the rules of the American Arbitration Association.
- Arbitration shall take place in New Jersey, USA.
- You waive the right to participate in class actions or jury trials.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of New Jersey, without regard to conflict-of-law principles.
14. Changes to These Terms
We may modify these Terms at any time. Continued use of the Services after changes constitutes acceptance of the updated Terms.
15. Force Majeure
We are not liable for failure or delay in performance resulting from events beyond our reasonable control, including but not limited to natural disasters, power failures, network outages, upstream provider failures, labor disputes, governmental actions, or acts of God.
16. Severability
If any provision of these Terms is held unenforceable, the remaining provisions shall remain in full force.
17. DMCA & Content Takedowns
We comply with the Digital Millennium Copyright Act (DMCA). If we receive a valid takedown notice or determine that content violates intellectual property rights, we may remove or disable access to such content without notice.
Repeat infringers may have their services or accounts terminated.
18. Service-Specific Responsibilities
Game Servers
- Performance depends on configuration, mods, plugins, and player load
- We do not guarantee compatibility with third-party mods or plugins
- You are responsible for server configuration, content, and compliance with game EULAs
Discord Bot Hosting, APIs & SaaS Services
This subsection covers hosting and infrastructure we provide to customers who operate their own Discord applications or bots on our platform.
- Services may be rate-limited, modified, or discontinued
- Uptime is provided on a best-effort basis
- We are not responsible for outages caused by Discord, third-party APIs, or platform changes
- Where you operate your own Discord application or bot using our hosting, you are the “developer” of that application for the purposes of Discord’s Developer Terms of Service and Developer Policy. You are solely responsible for that application’s compliance, including maintaining your own privacy policy and terms, handling end-user data lawfully, and responding to data and support requests. NexLink Core acts only as your hosting provider (and, where applicable, a Service Provider under Discord’s Developer Terms) and is not the developer of your application.
Applications and bots that NexLink Core itself operates are governed by Section 20 below.
VPS & Dedicated Machines (General)
- You are responsible for system security, updates, software licensing, and backups
- Dedicated machines are unmanaged by default unless a Fully Managed service is explicitly purchased
- We do not guarantee compatibility with customer-installed software, operating systems, or configurations
Fully Managed Dedicated Machines (If Purchased)
Where a Fully Managed service is offered and explicitly purchased, NexLink Core will provide management assistance limited to the scope of services we support at the time the service is rendered.
Fully Managed services are provided on a best-effort basis and are subject to the following conditions:
What Fully Managed Includes
- Initial operating system provisioning (supported Linux distributions only)
- Basic system hardening and security configuration
- Assistance with supported control panels or services offered by NexLink Core
- Troubleshooting of issues directly related to the underlying server environment
- Basic service monitoring and operational guidance
What Fully Managed Does NOT Include
- Support for Windows-based dedicated machines (Windows servers are not eligible for Fully Managed services)
- Custom application development or scripting
- Support for unsupported, experimental, or third-party software not offered or endorsed by NexLink Core
- Game mod/plugin debugging, optimization, or conflict resolution
- Ongoing application-level administration or content management
- Performance guarantees beyond hardware replacement obligations
- Responsibility for customer data, backups, or licensing compliance
Scope Limitations
- Fully Managed services are limited by NexLink Core’s internal expertise, tooling, and service offerings at the time support is requested
- Support capabilities may change over time and are not guaranteed to expand or remain available indefinitely
- Requests outside the supported scope may be declined at our discretion
Dedicated machines that are not explicitly designated as Fully Managed remain fully unmanaged, and all administrative responsibility rests with the customer.
19. Data Deletion
Upon suspension or termination:
- Data may be deleted immediately or within a reasonable period
- We do not guarantee retention or recovery of terminated services
Data-deletion rights specific to our Discord applications and bots are described in Section 20 and in our Privacy Policy.
20. Discord Applications & Bots Operated by NexLink Core
This Section applies to any Discord application, bot, or integration that NexLink Core owns and operates under its own Discord developer account (each, a “NexLink Bot”), and to any person who adds, invites, configures, or interacts with a NexLink Bot (a “Bot User”). It applies in addition to the rest of these Terms and is intended to apply broadly to all current and future NexLink Bots.
20.1 Relationship to Discord
- NexLink Bots are third-party services. They are not created, endorsed, sponsored by, or affiliated with Discord Inc.
- Your use of Discord itself is governed by Discord’s Terms of Service, Community Guidelines, and Privacy Policy. These Terms are solely between you and NexLink Core; Discord has no responsibility or liability for any NexLink Bot.
- If any conflict or inconsistency exists between these Terms and Discord’s Terms, Discord’s Terms control with respect to your use of Discord.
20.2 Eligibility for Bot Users
You may use a NexLink Bot only if you are at least 13 years old (or the higher minimum digital-consent age required in your country) and otherwise meet Discord’s own eligibility requirements. Where a higher age or guardian consent is required by applicable law, you confirm you meet it.
20.3 Acceptable Use of NexLink Bots
When using a NexLink Bot, you agree not to:
- Use the bot for any unlawful purpose or in violation of Discord’s Terms, Community Guidelines, or these Terms
- Submit, request, or facilitate access to illegal content, pirated material, or content you are not authorized to access
- Spam, flood, abuse, overload, or attempt to circumvent rate limits, permissions, or other controls
- Attempt to access data, servers, or functionality you are not authorized to access
- Reverse engineer, scrape, or interfere with the operation, security, or integrity of the bot or its infrastructure
- Use the bot to harass, threaten, or harm others
We may restrict, suspend, or block any Bot User or server from using a NexLink Bot at our discretion, including to protect the service, comply with law, or enforce these Terms or Discord’s policies.
20.4 Reporting & Support
If you experience an issue with a NexLink Bot, or wish to report a violation of these Terms, Discord’s policies, or applicable law relating to a NexLink Bot, you may contact us at [email protected] or through our relevant support channels (our Discord support server or a website support ticket). We review reports and take appropriate action. We use commercially reasonable efforts to remain available for feedback and support regarding our NexLink Bots.
20.5 Availability & Changes
- NexLink Bots are provided on a best-effort basis. We may modify, limit, suspend, or discontinue any NexLink Bot or any feature at any time, with or without notice.
- We are not responsible for outages, errors, data loss, or interruptions caused by Discord, third-party APIs, hosting or infrastructure providers, or platform changes outside our reasonable control.
20.6 Data & Privacy
Our collection, use, sharing, retention, and deletion of data in connection with NexLink Bots — including data obtained through Discord’s API — is described in our Privacy Policy / Discord Bot Privacy Notice. That notice also explains how you can request access to, correction of, or deletion of your data. We only use data obtained through Discord’s API in accordance with that policy, applicable law, and Discord’s Developer Terms.
20.7 Disclaimers & Liability
NexLink Bots are provided “as is” and “as available.” The warranty disclaimers in Section 8, the limitation of liability in Section 10, and the indemnification in Section 11 apply fully to your use of NexLink Bots.
21. Entire Agreement
These Terms, together with our Privacy Policy and any service-specific rules, constitute the entire agreement between you and NexLink Core LLC.
22. Contact Us
If you have any questions about these Terms or our data practices, please contact us at:
Email: [email protected]
Website: nexlinkcore.com